We think the UK Government should require train companies to give customers information on the cheapest possible fare as a matter of course and recognize the vital role of the existing ticket office estate in delivering on this aim.

We think the current system of pricing for rail fares is complex. As such we think it is difficult for the customer, especially in a digital purchase environment, to be assured that they are getting the best fares. I would like the UK government to recognise the vital role of ticket offices and inclusive opening hours to improve the delivery of face to face advice to passengers to reduce the rail fare system complexity and ensure best value.