We are asking the government to: • Revisit its decision to abolish local independent services that speak up for the public • Consult with the public to codesign a service which meets their needs and supports the NHS to realise its ambitions • Invest in and strengthen independent services
Local independent services are rooted in their communities. We think they are well placed to support the 10-Year Health Plan by offering constructive challenge and helping co-produce solutions with those with the greatest health and care needs. We think trusted independent services that listen to local communities are essential to improving health and social care. We listen without fear or favour and reach those whose voices are often ignored.
Government response
The number of organisations monitoring patient experience is causing confusion and risks inaction. We will close some organisations like Healthwatch to allow direct patient feedback to care providers.