We call on the UK Government to thoroughly review complaint-handling practices within public bodies and introduce stronger enforceable safeguards to ensure transparency, accountability, and proper record-keeping.

I am deeply concerned to have identified what seems to me to be a persistent and recurring pattern across multiple government bodies, including the Child Maintenance Service (CMS), Independent Case Examiner (ICE), and Information Commissioner’s Office (ICO), where: Legitimate concerns are not properly addressed Accountability is repeatedly avoided Complaints go missing Complaints are closed without notification Evidence is not properly retained Records and notes appear to be amended